Privacy Policy

Effective Date: May 23, 2026  |  Last Updated: May 23, 2026

1. Introduction

Welcome to Woodkraftz! This Privacy Policy describes how Woodkraftz LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit woodkraftz.com or use any of our services, including our cabinet supply, design, and installation services.

We take your privacy seriously. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you register an account, request a quote, place an order, contact us, or opt in to text or email communications. This may include:

• Name, business name, and job title
• Phone number (mobile and/or business)
• Email address
• Mailing and project address
• Contractor license information (where applicable)
• Payment information processed through secure third-party processors (we do not store full card numbers on our servers)
• Order history, quote requests, and communications with us
• Information you submit through web forms, contact requests, or registration pages

We also automatically collect certain technical information through cookies and analytics tools, including IP address, browser type, pages visited, and referring website.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your contractor or customer account
• Process quotes, orders, payments, and deliveries
• Send order confirmations, shipping updates, and account notifications
• Respond to your inquiries and provide customer support
• Send SMS and email communications you have opted in to receive
• Apply tiered contractor pricing based on your account level
• Improve our website, products, and services
• Comply with legal obligations and protect against fraud

4. SMS Communications (Mobile Information Sharing Policy)

We collect your mobile phone number only when you voluntarily provide it through our web forms, account registration, quote requests, or by texting us directly. SMS messages are sent from (337) 267-8500. We use your number strictly to send the communications you have opted in to receive, which may include:

• Quote follow-ups and estimate delivery
• Order confirmations and delivery updates
• Contractor account notifications (tier upgrades, pricing changes)
• Appointment confirmations and scheduling reminders
• Service-related customer support replies

For details on opt-in, opt-out (STOP), help (HELP), message frequency, and message-and-data-rate disclosures, please see our Terms & Conditions.

5. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers and subcontractors: We may share information with trusted vendors who help us operate our business (e.g., payment processors, shipping carriers, our cabinet supplier DL Cabinetry, CRM and email/SMS platforms). These parties are contractually obligated to protect your information.
• Legal compliance: We may disclose information if required by law, court order, subpoena, or to protect the rights, property, or safety of our customers, our business, or others.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information in other ways with your explicit consent.

We do not sell your personal information, and we do not share mobile phone numbers or SMS opt-in data with third parties for marketing purposes.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website to enable site functionality, analyze traffic, and improve your experience. Types of cookies we use include:

• Essential cookies: Required for account login, shopping cart, and core site features.
• Analytics cookies: Help us understand how visitors use our site (aggregated, non-identifying).
• Functionality cookies: Remember your preferences and settings.
• Advertising cookies: Used to measure ad effectiveness if we run marketing campaigns.

You can disable cookies in your browser settings. Disabling cookies may limit some site functionality.

7. Data Retention

We retain your personal information for as long as your account is active, as long as needed to provide services, or as required by law (whichever is longer). When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We use commercially reasonable physical, electronic, and procedural safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a minor, we will delete it.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information at the bottom of this page.

11. California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of categories of personal information collected, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Material changes will be communicated through the website or by email where appropriate. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us